FAQs

Click on a question to see your answer.

Why do I need to register?

By registering on our website, you can follow your transaction history for your Bread Masterclass booking which will allow you to add, change or cancel the booking easily. You can also pay for your Masterclass online.

It is easier to communicate with our PAUL team thanks to your details being registered. This will enable us to contact you directly with the email address or the phone number you have provided during registration so that we can answer any questions you may have.

To register on our website, fill in the form with your details and click on “Continue”- this will take you back on to our Bread Masteclass page.

 

How to book a course?

To book a course, click on book a class and fill in the booking details to the right of your screen.

 

How to modify a course date?

To modify a course date, Log In to your account and select Modify a Course Date.

Modification is possible 7 days prior to the Bread Masterclass.

 

How to cancel a course?

To cancel a course, Log In to your account and select Cancel a Course.

Cancellation is possible 7 days prior to the Bread Masterclass.

 

How to purchase a “Gift e-voucher”?

You can purchase a “Gift e-voucher” by filling in the information required on the page concerning your details and the delivery details. You can also add a personalised message on to the e-voucher.

 

How to redeem a “Gift e-voucher”?

To redeem a “Gift e-voucher”, click on book a class and fill in the booking details to the right of your screen. If you already have an account with PAUL on our website, you simply have to log in to your account in order to continue your purchase. If you do not have an account with us already, you will have to register in order to create your PAUL account. Once you have registered, you can then select “Gift e-voucher” as a payment method and enter your unique code you received on your Gift e-voucher. Click on “Redeem voucher” and then “Continue”. You will receive a confirmation email for the class you have booked.

 

What is the expiry date of a gift e-voucher?

Your “Gift e-voucher” is valid for 12 months from the date of purchase.

 

How to print a gift e-voucher?

When you have purchased a gift e-voucher, you will receive a confirmation email. You then print the email and bring along with you to the Masterclass.

 

How can I change my personal details?

To change your personal details, you have to log in to your account to update your details, or to change your password.

 

Who to contact in case of issues?

If you want to contact us, please fill in the form and write the message of your choice. Our PAUL team will contact you directly via the email address provided.

 

How can I check my Bread Masterclass booking?

To check your Bread Masterclass booking, you have to log in to your account and then click on previous bookings. Here you can also modify or cancel your booking.

 

I would like to leave a feedback – what should I do?

We hope you are satisfied with how we run the PAUL UK Ltd Bread Masterclass and benefit from the great deals associated with it. However, if you do have a comment please do not hesitate to contact us on our Breadmasterclass page on the PAUL website or at the following address. We will do everything we can to resolve any issues you may have.

 

PAUL UK Ltd Customer Services

Email:

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